“With international travel resuming and many people considering long-awaited trips abroad, all package holiday firms must give refunds within 14 days where these are due, and should also provide clear cancellation information so that no one else is unnecessarily put through this ordeal.” “As a result of our work, customers who have waited many months for their money back from Teletext Holidays and Alpharooms will now receive a full refund. Companies should be doing the right thing without the threat of court action. The competition watchdog launched an investigation into Teletext Holidays in February over the missing £7 million and demanded the money was repaid.Īt the end of April the CMA informed parent company Truly Holdings that it was preparing to take them to court unless an undertaking was signed.Īndrea Coscelli, chief executive of the CMA, said: “There’s no excuse for travel firms to delay refunding customers what they are legally owed, even in these extraordinary times. The Price Match is subject to availability and not valid in conjunction with any other .It follows similar agreements made by LoveHolidays,, Virgin Holidays and Tui UK, after thousands of customers complained that the companies had failed to refund them for cancelled trips. Please note, due to the volatile nature of the market, we are not able to honour any quote which is over 2 hours old. The Price Match Promise will be honoured where your holiday details are available for immediate purchase, are exactly the same as that quoted by the Price Match Provider and subject to the same terms of sale. If we can confirm the holiday is still available at the price quoted by the Price Match Provider, we will match the price. Our agent will then verify that quote for availability and booking conditions on the same date. This Price Match Promise does not apply to existing bookings and the package holiday you would like us to price match must include all extras quoted, eg, for example booking/admin fees. CALL US ON:Ĭonditions *Price Match Promise applies to package holidays only (excluding accommodation/flight only bookings) that are available for sale to the general public in the UK and is only available when you have provided your quote in writing to our agent from the Price Match Provider. If Teletext Holidays are offering a better deal, we want to know about it so that we can offer you something even greater. It’s our job to make sure you get there at a low price. Where you want to go and what you want to do is entirely up to you. So, grab yourself a great holiday bargain on your next family escape, on a romantic break for two, on a winter sun indulgence or even a Mediterranean summer holiday. After all, the less money you spend on flights and accommodations, the more you’ve got left to spend when you finally land at your destination - result! Book a brilliant Holiday with Holiday Gems instead We’ll go the extra mile to make sure you get a great price for your holiday. Let us know the Teletext Holidays discount price that you’ve found, and our team of price match promise experts will arrange a better deal for you. Or rather pick up the phone and give us a call. We reckon there’s a good chance you’ll already find our prices favourable but if, for some reason, it looks like a better deal at Teletext Holidays, hold the phone. So, if you’ve been browsing on Teletext Holidays and you’ve seen a great deal, compare holidays with Teletext Holidays and Holiday Gems and, if you can find the same holiday on our site - we’ll offer you a better price. And we’re so confident in our competitive prices that we will match any Teletext Holidays package price, including sales. We’ve made it our mission to make it possible for families, groups and couples to get fantastic value holidays to loads of destinations. So much so in fact that we offer a comprehensive price match promise to ensure that we’re offering our consumers better value than our competitors, such as Teletext Holidays. Teletext Holidays Price Match Promise Found a great deal on Teletext Holidays? Our price match promise will beat it.*Īt Holiday Gems, we are really proud of our prices.
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